SHINKA IT intervenes in the event of an issue with the equipment
At SHINKA IT, a dedicated team is there to provide support with and process claims. Organised as a 24/7 on-call system, this team is continuously trained on customer facilities. This ensures fast and efficient support.
SHINKA IT operates in compliance with SLA around the clock, with an immediate full response.
Regarding SOCs, the intervention is carried out by the Response Team.